Permanent, Full-Time - London, UK

About the role

At T101 we write software that powers a network of over 550,000 members and allows gay men to find, connect and interact with each other. At peak times we have around 60,000 concurrent members online globally across 3 platforms, which brings its own unique set of technical challenges. 

We’re looking for a Business Operations Manager to join our team and work closely with the Managing Director. This is a fantastic opportunity for someone who is looking for a high degree of responsibility and a breadth of experience across operations, finance, HR, legal, customer service and tech areas of the business.


  • Right-hand person for the Managing Director
  • Developing and executing business strategies to achieve short and long-term goals
  • Overseeing the day-to-day operations of the company in conjunction with senior management
  • Overseeing budgeting and financial control
  • Researching, identifying and proposing business growth opportunities
  • Ensure the company adheres to HR / legal / insurance policies
  • Ensure that employees adhere to company policies and procedures
  • Management reporting and data analysis
  • Review reports to determine profitability and areas of improvement
  • Overseeing HR and payroll
  • Administering employee benefits programs, answer employee questions, support claims resolutions and maintain related systems
  • Management of our customer service department

Skills and Requirements

Required Skills & Experience

  • Prior experience as Operations Director or Manager
  • Strong understanding of management accounting
  • Strong organisational skills
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • A high level of IT literacy
  • Exceptional coaching skills
  • Strong decision making, action planning, and prioritisation skills
  • Knowledge of safety, quality, and cost objectives

Ideal candidate

  • Driven to achieve results
  • Commitment to providing the highest level of support and quality
  • Diligent and have a disciplined approach to your work
  • Driven self-starter capable of working under minimal supervision
  • Organised, methodical, detail oriented, discreet, and discreet
  • You care deeply about people and helping them achieve their best work


  • Degree in operations management or business field
  • An understanding of the gay fetish market

Package details

  • Salary in the range of £55-£65K depending on experience
  • Flexi working - some time at home and some time in the office
  • Performance-based bonus and salary review every April
  • Private healthcare, with dental and optical cashback
  • 4 x salary Death in Service insurance
  • Cycle to work scheme
  • 20 days holiday as standard
  • Option to buy up to 6 additional holiday days per year
  • Up to 3 additional days’ holiday awarded upon long service
Application via email: Send Email